Shipping policy

Shipping policy

All orders are processed within 1 to 5 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a new notification when your order has been shipped.

Shipping rates

Shipping costs for your order will be calculated and displayed at the time of ordering.

Deliveries abroad (outside Bulgaria)

All orders are shipped via A1 Post (international orders) within 1-5 business days of purchase unless otherwise noted. We ship all orders including a tracking number. If the post office has lost your item, you must contact the post office before contacting us. We don't have any control once the package has left our atelier.

Your order may be subject to import duties and taxes which are incurred once the shipment reaches your destination country. FIREBUG is not responsible for these costs and they will be your responsibility.

How can I check the status of my order?

When your order ships, you will receive an email notification from me that will include a tracking number that you can use to check its status. Please allow 48 hours for tracking information to be available.

Refunds and returns

We do not accept returns. However, in the event that your order arrives damaged, please contact me as soon as possible with your order number and a photo of the item. I will handle these issues on a case-by-case basis, but will do our best to find a satisfactory solution.

We pack each item in many layers of bubble wrap and tissue paper in a box. We take great care to ensure items arrive safely and we are happy to replace anything that reaches you in damaged condition.If you have any further questions, please do not hesitate to contact me.

Thank you.