Refund policy
Refunds (if applicable)
Our refund policy affects only the goods broken in transport.
As soon as you receive broken goods you should send us a photo of a broken good on the same day you received the package together with a proof that is the day of delivery (tracking code link or photo of the official document). In the very same email please choose the option of sending a replacement of the piece or refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
It can happen that you don't like what you got or just decide that you no longer want this item. We are sorry about that, but we offer exchanges or refunds only if you receive damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firebug.kk@gmail.com
Exchanges (if applicable)
If you comply with rules for exchanges, please contact us at firebug.kk@gmail.com for more information about where to send the piece(s).
You will be responsible for paying for your own shipping costs for returning your item.
If you are approved for the refund for the returned item you will not be refunded for the initial shipping cost.
If you have any questions, please contact us at: firebug.kk@gmail.com
We will be happy to help you.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.